ReadyM Platform - WukongMP servers in the US unavailable – Incident details

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WukongMP servers in the US unavailable

ResolvedMajor outage4 hours 28 minutes

Affected

WukongMP

Major outage from 4:02 AM to 8:30 AM

US servers

Major outage from 4:02 AM to 8:30 AM

  • PostmortemUTC

    US sessions were unavailable from roughly 04:00 to 08:40 UTC after a failure in our cloud provider's infrastructure took the machine hosting our US region offline. We've moved everything onto new hardware and US play is fully restored.

    Sorry for the lost play time. We're adding redundancy to the US region, so a single machine failure can't do this again.

  • ResolvedUTC

    This incident has been resolved and servers are available again.

  • IdentifiedUTC

    We've identified the cause of the incident, and we're working on a fix.

  • InvestigatingUTC

    US servers for WukongMP are down at the moment. We're investigating the cause of the issue.